Here we take a look at three industry leaders who are finding smarter ways of bridging the gap between high-tech and customer service, and what all this signals for how clients will be working together in years to come.
Speaking a New Language
When a developer in Atlanta wanted to renovate a historic building into a state-of-the-art, mixed-use complex, it needed to find a way to outfit the old brick-and-mortar structure with a tech network that would be able to welcome the destination into the 21st century with plenty of room to grow. The stakes were high, but the system would become an important draw for potential tenants looking for a smart, high-speed, network-capable venue to live, work and play.
CompTIA member Onepath, a managed IT, cloud and deployed services company with offices in New England and the Southeast, did what the developer couldn’t – turn the old factory into a connected public market with office and residential units that enjoy the smartest, most advanced tech capabilities available in the industry.
When Every Company Is a Tech Company
When Quy “Q” Nguyen created Allyance Communications, a CompTIA member, in Irvine, California, 16 years ago, he didn’t know then that some of his most important clients would come from far outside the Silicon Valley. But as a telecom and cloud provider with clients ranging from TV Guide and Time Warner to Playboy and Zappos, he quickly learned how to make the leap.
“They are not all tech companies,” said Nguyen, “but they are bleeding edge or from industries that are constantly changing, and tech is the big driver. To that degree they all have a role in tech.”
An IT Company Within an Insurance Giant
As a health insurance company, having a robust system to handle large amounts of digital data securely is mission-critical. And at BlueCross BlueShield of South Carolina (BSBSSC), James E. Taylor, who heads up information systems training, takes this very seriously. CompTIA’s robust suite of certifications is there to help.
Not only is BCBSSC the largest health insurance provider in the state, it’s responsible for processing claims for a significant percentage of the nation’s health care spending. As a result, the company now employs more IT professionals than any other firm in Columbia, South Carolina, and has become one of the largest IT employers statewide.
The Future Looks Bright
In today’s business world, it’s virtually impossible to think of a venture that doesn’t use technology in some form. Even the local beauty salon or mom-and-pop hardware store likely has a customer database and social media presence. But as more of these non-tech companies navigate an increasingly digital landscape, it’s often up to tech providers to lead the way toward greater profitability and ease of use on even the most common platforms.
The irony is that as news of data breaches and tech security lapses make headlines, the fear factor can actually have a positive impact on the way many of these companies move forward – and ultimately how much they are willing to spend and do to ensure that no matter how sophisticated or simple the system is they use, that they do so in a way that enhances their overall operations both securely and safely.
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